Schedule Tech Support

Schedule for Mon-Friday technical support - Technicians are sometimes available on game days and prioritize live games.

1.

Schedule a Call

Click the button below to schedule a call with one of our technicians.

This call will be a walkthrough of the encoding technologies

Spiideo / Videon / Laptop / Larix and sending a test broadcast of your setup to the live site.

2.

Install the Discord App

Discord is the platform we will use for calls while testing equipment and performing soundchecks during the season.


3.

Create a Discord Account

Create your Discord account and note down what your Discord username is (you will need it for the next step).

It's free and once it's setup you can activate your camera to show BBTV OPS Technicians your setup to ensure everything is ready to broadcast.

Schedule Your Test

One test per season is recommended to ensure stability

Encoder Setup

BBTV / Videon Encoder Unboxing & Setup